Frequently asked questions

How do I place an order?

Placing an order is easy. Once you’ve found the product you’d like to purchase, click the “Add to Basket” button. Then, proceed to your shopping basket and click “Checkout” to complete your order with your payment and delivery details.

How do I know which supplement is right for my horse/dog?

Our product descriptions include detailed information about the benefits and intended use of each supplement. For personalised advice, please consult with your vet or contact our customer service team for assistance.

How do I return a product?

If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please contact our customer service for a return authorisation and instructions on how to send your product back to us.

Do you ship internationally?

At present, we do not offer international shipping. We’re focused on providing our services within our current regions and are working towards expanding our reach in the future. Stay tuned for updates on when we’ll be able to support international orders.

How do I create an account?

You can create an account by clicking “Register” at the top of our homepage. Fill in the required details and click “Submit”. An account allows you to track orders, manage returns, and save your details for faster checkout.

Can I use more than one supplement for my horse at a time?

Many of our supplements are designed to work in conjunction with each other. However, we recommend consulting with your vet to ensure that combining supplements is appropriate for your horse’s specific health needs.

Are your dog supplements safe for all breeds and sizes?

Our dog supplements are formulated to be safe for dogs of all breeds and sizes. For specific concerns, including serving sizes, please refer to the product details or consult with your vet.